Mitto + AI = Optimized Message Routing
CX Today interviews Mitto co-founder about how the company explores, tests, and innovates customer experience techniques and technologies before implementing them with businesses around the world.
15 User Experience Lessons (And How They Can Improve Your Business)
In this post on Forbes, Ilja Gorelik explains valuable lessons that businesses can learn about the user experience by exploring specific aspects of customer interactions.
C-Suite, It’s Time To Make Customer Experience And Engagement A Top Priority
In this Forbes article, Ilja Gorelik explains the value of engagement for improving the customer experience and how many businesses are missing clear opportunities.
How Omnichannel Communications Can Help Another Challenging School Year
Writing for Forbes, Ilja Gorelik explains how communication methods developed for business practices can help schools overcome challenges related to Covid and remote learning.
How Brands Can Deliver A Support Experience Customers Will Rave About
Ilja Gorelik goes to Forbes to discuss the idea of the customer experience and how it impacts brand recognition and brand sentiment.
Martech Interview with Chief Operating Officer, Mitto – Ilja Gorelik
In an interview with Martech, Ilja Gorelik discusses the pressure for brands to better communicate with customers across different channels.